Technology

How to Integrate Facebook Chat into Your Website Without Plugins in 2021

Facebook is the national social media platform in Vietnam, almost everyone has a Facebook account, even parents nowadays are using it. Therefore, if you are running a website, embedding Messenger into your WordPress website will make it easier for you to communicate with your customers. You can still reply even if you are not online, and integrating Facebook chat into your website also provides many useful features for sellers. Check out this article to understand why websites need Facebook Messenger and how to add Messenger to your website.

Administrator

9 January, 2024

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While there are dozens of other free Live Chat tools out there such as Subiz, vChat, Tawk.to…

I affirm that Facebook Messenger is still highly favored by customers. Why? Because it brings many benefits. Some advantages of Facebook Messenger are:

Regardless of whether your customers provide their email or phone number, you can still chat and interact with them.
You can collect basic customer information, including gender, interests, field of activity, age, location, etc. immediately.
You can easily categorize and manage customers with tags.
Facebook Messenger allows you to make notes of important information in the chat box.
You can easily filter and manage messages by: primary messages, unread messages, follow-ups, completed, spam, etc.
You can send notifications, promotions, products automatically.
You can manage multiple admins.
Facebook Messenger also allows you to schedule appointments.
You can save predefined answers.
Easy installation and usage.

For the above reasons, using Facebook Messenger is considered a very wise decision. In addition, Facebook Messenger is integrated with Bot Support – allowing you to automatically communicate with customers in the way you want. When optimized properly, this feature can greatly reduce your daily workload.

However, before exploring how to install Facebook Chat, you need to know the limitations that I will share with you.

Customers must have a Facebook account, it is a mandatory condition.
Few customer management features, not really professional.
Searching for information will be more difficult.

Simple steps to integrate Facebook Chat into your Website

Before integrating Facebook Chat into your Website, make sure you already have a Facebook Page with administrative rights to set up the parameters. Or if you don’t have one, you can create one for yourself. Once you are ready, proceed to set up Facebook Chat according to the instructions below

First, from your personal Facebook page, quickly access your Fanpage and click ” Settings“:

Next, go to ”
Messaging “

Then, go to ” Add Messenger to your Website ” and click ” Get Started “:

Here, you can set up the Chat button by customizing:

Welcome message
Set domain for the website
Questions and answers
You can align the chat box to the left or right of the computer or phone screen
You can customize the color, top margin, bottom margin on the computer and phone.

If you want to make the Chat button a bit colorful, you can do it at this step:

Next, click on the Setup button in the upper right corner, and the setup window will appear, choose the language to be Vietnamese

Step 2: Add the domain to the fanpage so that the website can display the chat code, for example, I add the domain name as seotongthe.vn and then click Save and continue

Step 3: Click on the Copy code button as shown below and then paste this chat code into your website.

Note: When pasting the chat code into your website, place it under the closing tag or above the closing tag .

If you use WordPress, you can install it in the footer.php file as shown below

And now, let’s enjoy the results 🙂

Advantages of integrating Facebook Chat

Chat Facebook is an application with many outstanding advantages

Integrating Facebook Chat brings countless unexpected benefits, including:

Completely free: You won’t spend a dime when integrating Facebook Chat into your Website because it’s completely free. So there’s no reason why we shouldn’t try this app today.
Beautiful and lightweight interface, supports Vietnamese: The current Facebook Chat interface is beautiful and simple. Anyone can easily use this application, even if you are not familiar with technology. In addition, it also supports Vietnamese, which is convenient to use.
Increase likes and attract customer interaction for Fanpage: Using Facebook Chat can significantly increase the number of likes to your Webpage. At the same time, it interacts very well with potential customers. From there, it can significantly increase sales revenue.
Easy user management: By interacting with customers through messages, you can easily manage your customers and it’s hard to miss them. Because thanks to this application, you can easily control and set up a simple list of potential customers.
Most users have Facebook accounts: As mentioned above, the number of Facebook users in Vietnam is not small. With such a potential market, integrating Facebook Chat into your Website will help you quickly find potential customers.
Facebook Chat helps promote products, brands better: Thanks to this application, many users can read messages and learn about your products and brand. As a result, promoting your brand on Facebook will be extremely effective.

Disadvantages of integrating Facebook Chat

Disadvantages of integrating Facebook Chat into your Website could slow down the Website.

Slows down the Website if international connection encounters problems: This application can make the Website load slower than normal.
With Facebook Chat, you can only chat when the user is logged into Facebook on that browser.
The customization capability of Facebook Chat’s interface is still lacking and has not shown signs of improvement yet.

Despite some existing issues, integrating Facebook Chat into your Website is still something you should do to expand your business.