Technology

Top 4 Fast and Simple Ways to Track VNPost Postal Orders

Have you sent a package through the post office and want to know the status of your order? No need to worry anymore! This article will guide you on how to easily and conveniently track your VNPost package using your phone number, the website, or the My Vietnam Post app.

Administrator

8 January, 2024

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A brief look at Vietnam Post – VNPost

VNPost is one of the leading postal and courier service companies in Vietnam. With over 20 years of experience, VNPost has become an integral part of the logistics operations of domestic and international transportation organizations.

In addition, VNPost has a nationwide network of post offices. With over 13,000 transaction accounting units and 63 post offices in provinces and cities, VNPost can meet all the transportation needs of customers. This makes it more convenient for people to transport goods, find payment instructions, and check the status of their orders.

For core services, VNPost specializes in providing express delivery, logistics, postal services, cash-on-delivery and payment services, international transportation of heavy goods, and many other services. With its diverse range of activities, VNPost has made significant contributions to the country’s economic development and the international integration process of Vietnam. That is why many people trust and love VNPost.

Committed to providing customers with the most reliable, convenient, and high-quality services, VNPost has continuously improved its technology, processes, and service network. Thanks to that, VNPost has created a reputation and become a symbol of the postal industry in Vietnam.

How to quickly track postal orders

Track orders on the VNPost website

To optimize user experience, VNPost regularly updates its services. You can easily track the status of your orders on the VNPost website.

Step 1: First, you receive a shipping code from the sender. When you go to the post office to send the package, the staff will provide the sender confirmation information on paper. You can find the tracking code in the barcode section containing the zip code (13 barcodes) as shown in the image below.

Step 2: Next, you will access the VNPost homepage through the link: https://vietnampost.vn/. On the homepage, you will see the “Search – Positioning” section at the top left. Just select it, and a search field will appear for you to enter the tracking code or phone number. Then click “Search”.

Step 3: At this step, you will receive a series of necessary information about the package. Here, you can track the status of your order, including orders that have left the post office, orders that are being delivered, orders that have not been delivered to the sender, or orders that have been properly delivered.

In addition to information related to the status of the order, you will also be provided with additional data such as weight, receiving post office, delivery post office, delivery person, sender’s information form, etc.

Track orders on the My Vietnam Post app

In addition to developing a convenient website platform, VNPost has also developed an application integrated with iOS and Android operating systems. If you regularly send packages through Vietnam Post, download this app to your phone. Then follow the steps below to track your shipments.

Step 1: After successfully downloading the My Vietnam Post app to your phone, open the app and log in with your details. The first time you use it, you only need to register an account based on your personal information.

Step 2: Find and select the “Parcel location” section from the categories on the homepage.

Step 3: In the “Enter the order number” section, enter the information on the tracking number received from the sender, and click “Search”. The system will immediately provide you with information about the order. Moreover, you can track up to 5 orders at the same time.

Tracking orders via SMS with phone number

This method of tracking postal orders using a phone number is more suitable for those who are not proficient in using smartphones. The process of checking orders is also very simple. You just need to compose the message as follows: [Tracking number], then send it to the hotline 8176 to receive detailed information about the status of your order.

Note: With this method, you will be charged 1000 VND per message. Moreover, if you want to check multiple tracking numbers at the same time, this method is not suitable. It will cost you more and be inconvenient during the tracking process.

Tracking orders via VNPost customer service hotline

If you need quick support from Vietnam Post, you can call the hotline at 1900545481. The VNPost customer service team will assist you with any inquiries, including package tracking and handling complaints about issues with your orders.

Note: The VNPost hotline is only available from 7:00 to 21:00 on weekdays. Therefore, you should contact customer service during office hours to receive the best support.

Tracking numbers – Important notes when tracking postal orders with a phone number

One important point when tracking postal orders with a phone number is to first determine the tracking number. The tracking number is a unique string used to identify each order. You can use the tracking number to accurately track your orders.

The delivery note number is printed directly on the packaging. You must remember these things to track your order via phone.

Frequently asked questions about tracking VNPost orders

Why do you need to track postal orders?

Tracking the shipping process of your orders is a good and necessary habit. It brings many important benefits to both the sender and the recipient. If you want to know more specifically, read the content below!

Status tracking

Tracking orders helps you know where your package is in the transportation process. Based on the information provided by the shipping company, you can predict when you will receive the package and arrange your time accordingly. This is especially important for important transactions or orders. Tracking orders helps you monitor and ensure that the package will be delivered on time as you need.

Ensuring accuracy

In today’s world, some people take advantage of shipping companies to deceive others. They may claim that the order has been delivered, but nothing actually happens. That is why many people need to obtain the tracking number from the sender. Because tracking postal orders will help you ensure the accuracy of information and products. And if there are any incidents or errors during the transportation process, you can detect them early and request timely repairs or adjustments.

Support for complaints and insurance

In many cases, people receive low-quality orders due to the influence of the transportation process. In this situation, if you know how to quickly and accurately check postal orders, you can easily file a complaint. Then, the shipping company will verify whether the issue is due to the sender’s or the carrier’s fault. After verification, the company will provide you with the most accurate information and appropriate solutions.

Reducing worries for both the sender and the recipient

For high-value packages, online orders, or international shipments, tracking postal orders will greatly reduce your worries. You can track the status of the transportation progress and know exactly where your package is. This way, you can avoid losing the package. Moreover, the tracking process is now incredibly simple. You can track the details of your order directly on your smartphone anytime, anywhere.

When should you track VNPost orders?

VNPost is well-known to users in Vietnam, so you can completely trust the delivery service they provide. However, there are some special cases where you should track your postal orders. For example, if you have been waiting too long to receive your package and you are in urgent need. If you can’t wait any longer, track your order and call the hotline for faster support.

In addition, if you suspect any incidents or errors during the transportation process. For example, if the order has not moved for a long time or the status is unclear. Tracking postal orders will help you verify the information and propose appropriate solutions.

In addition, tracking information will provide you with important evidence in the worst case scenarios. For example, you can compare the status of the order with the sender and the status of not receiving the order. From there, you will know how to deal with counterfeit senders and minimize losses.

Conclusion

Tracking postal orders is simple but requires accuracy and patience. This article has guided you on how to do it effectively. Use your tracking number to monitor the status of your package and ensure successful delivery.