Technology

2 Ways to Delete ZaloPay Account: Detailed, Quick, and Reliable in 2023

If you are looking for a way to delete your ZaloPay account when you no longer want to use it, and you want to permanently delete your ZaloPay account with just a few simple steps, then let's refer to and follow the steps to delete ZaloPay through 2 methods below, with FPT Shop's guidance.

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14 December, 2023

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ZaloPay is a popular e-wallet that many people use for bill payments, transactions, and online shopping 24/24. However, when you no longer use it, you need to delete your account but do not know how to do it. In the article below, FPT Shop will share with you 2 easy and quick ways to delete your ZaloPay account!

Things to note before deleting ZaloPay account

ZaloPay is one of the e-wallets that helps customers make online payments quickly and conveniently on mobile devices.

ZaloPay is an application that facilitates quick online payments

However, when you no longer have the need to use it or encounter some issues with the application, you need to permanently delete your account. Before deciding to delete your ZaloPay account, you should note the following:

If there is still money in your ZaloPay wallet, transfer all the money to the linked bank account. Because when your ZaloPay account is deleted, the money in the wallet will also be lost.
The Zalo and ZaloPay applications are closely linked. Therefore, when you want to delete the ZaloPay application, the Zalo messaging application will also be synchronously deleted. So, if you need to store necessary information, make a copy before deleting the account.

2 Ways to permanently delete ZaloPay account

There are 2 ways to delete a ZaloPay account, follow the detailed instructions below to do it.

Guide to delete ZaloPay account on the application

This is the easiest way to delete a ZaloPay account that users often choose. To delete the account on the ZaloPay application, follow these steps:

Quick guide

Login to the Zalo application and click on the More category > Tap on the Settings category > Choose the Account and Security category > Select Delete Account > Uninstall the ZaloPay application on the phone to complete the process.

Detailed guide

Step 1: First, you need to log into the Zalo application and click on the More option at the bottom right corner of the screen.

Tap on the More option at the bottom right corner of the screen

Step 2: Next, click on the Settings category with the gear icon.

Step 3: In the Settings category, scroll down and choose Account and Security.

Choose the Account and Security category

Step 4: Select Delete Account, from here your ZaloPay account will be permanently deleted.

Step 5: Uninstall the Zalo application on your phone to complete the deletion of the ZaloPay account.

Guide to delete ZaloPay account through the hotline

If deleting the ZaloPay account via the application is difficult for you, you can contact the Zalo hotline by phone number: 1900 545 436 and follow the instructions of the call center staff.

Step 1: Use the Zalo registered phone number to call the hotline 1900 54 54 36 and press 1.

Step 2: Clearly state the reason for wanting to delete the ZaloPay account and ask for assistance from the consultant.

Step 3: Provide accurate personal information to the call center staff, including phone number, full name, ID card/passport number, etc., for support.

Step 4: The staff will help you delete the ZaloPay account in just a few minutes.

Note when deleting a ZaloPay account:

You need to call from the phone number registered for ZaloPay to facilitate verification.
Call fee: 1,000 VND/minute.
The Zalo hotline can only temporarily lock the ZaloPay account and cannot permanently delete it. Therefore, if you choose to delete the account this way, you can re-register the ZaloPay account whenever you want.
To delete ZaloPay using this method, make sure you have verified your account before.

Frequently asked questions when deleting ZaloPay account

Can I re-register ZaloPay using the previously used phone number?

In addition to deleting the ZaloPay account, many people are interested in whether they can use the previously registered phone number to create a new account. In fact, ZaloPay allows each account to have only one unique phone number. Therefore, even if you have deleted the previous ZaloPay account and now want to re-register using the same phone number, you can do it without any problems.

Create a new ZaloPay account using the same phone number

How to cancel the ZaloPay account deletion request?

Once the request to delete your ZaloPay account has been submitted, it cannot be canceled. However, when deleting ZaloPay account via the hotline, you can reopen it at any time. Because the Zalo hotline only supports temporarily locking the account instead of permanently deleting it. Moreover, your ZaloPay account will be temporarily locked for 48 hours and then permanently deleted. During that time, you can still use it if you need.

Cannot cancel the deletion request of ZaloPay account

Conclusion

Through this article, FPT Shop has summarized and shared with you 2 ways to delete ZaloPay account both via the hotline and on the app in a detailed, understandable, and easy-to-follow manner. Hopefully, this article will provide the useful information that you are looking for. Good luck with your successful deletion!