BIDV Card Blocking Guide: Simplified Steps for 2024 (Applicable to All)

BIDV card blocking is something many people look for when they no longer need to use their BIDV card. So, how do you block the card? Can it be done on the phone or is it mandatory to visit the counter? All will be revealed and instructed by FPT Shop right after this.

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If you know how to activate your BIDV card but not how to lock it, follow these steps provided by FPT Shop.

When to lock your BIDV card?

Cardholder’s request to lock the card

If you no longer need to use your BIDV card, you can request the bank to deactivate it. Or if you lose or have it stolen, locking the card will prevent the risk of theft from the funds in the card.

You can choose to either temporarily or permanently lock the card. A temporary lock will be effective for a certain period of time, while a permanent lock will render the card unusable.

Due to incorrect PIN entry or ATM malfunction

  • When withdrawing cash from an ATM, you will need to enter your BIDV card’s PIN. If you enter the wrong PIN 3 times, the card will be automatically locked, and the screen will display the message “Your card has been locked“.
  • In the second case, if you withdraw money from a BIDV card at an ATM of a bank that is not affiliated with BIDV, the card will also be locked. 
  • ATMs sometimes malfunction, which can also cause your BIDV card to be locked. 

Some notes before locking your BIDV card

  • If you choose to permanently lock your BIDV card, it means that all transactions through the card will not be possible, and the money in the card will not be able to be transferred out. Therefore, before locking the card, withdraw all the money in the card. 
  • A permanently locked card cannot be unlocked and reused.
  • A temporarily locked card can still transfer/receive money, withdraw money normally through the BIDV SmartBanking application.
  • After locking or canceling your BIDV ATM card, if you do not return the card provided by the bank, you will have to pay a lost card fee.
  • For temporarily locked cards, cardholders can unlock them online on the BIDV SmartBanking application or Internet Banking.
  • In case the card is locked due to incorrect PIN entry, you need to bring your ID to a BIDV branch/transaction office to unlock it.

Details of 3 ways to quickly lock your BIDV card temporarily

If you want to temporarily lock your BIDV card, you can apply one of the 3 methods below.

1. How to lock your BIDV card online on BIDV SmartBanking

BIDV SmartBanking is a Mobile Banking application released exclusively for BIDV customers. Through this app, you can check and query information, make money transfer/receipt transactions, pay bills, or change/update information,…

To lock your BIDV card on the BIDV SmartBanking application, follow these steps:

Step 1: Open the BIDV SmartBanking application on your phone and log into your account.

Step 2: Select the Card Services section. 

Step 3: In the Domestic Debit Card section, select the View More section.

Step 4: If you have more than one card, select the card you want to lock. 

In the Card Details interface, select Lock/Unlock Card.

Step 5: In the Reason for locking the card section, select Temporarily suspend and click Continue.

Step 6: Click Continue again to confirm the temporary lock of your BIDV card.

2. Lock your BIDV card via the hotline

The second way to temporarily lock your BIDV card is to call the BIDV hotline at 1900 9247 or 024 22200 588 (1,000 VND/minute). Here are the steps:

Step 1: Enter the number 1900 9247 or 024 22200 588 and press OK/Call.

Step 2: Press button 1 to select English.

Step 3: Press button 0 to connect to the BIDV operator.

Step 4: When you reach the operator, you will request to temporarily lock your BIDV card.

Step 5: The operator will ask you to provide personal information such as: Cardholder’s full name, ID card/CCCD, date of registration of ID card/CCCD, account number,…

Once the information is confirmed to be correct and consistent, the operator will help you lock your BIDV card.

3. Lock your BIDV card via text message

Since March 15, 2021, BIDV bank has officially launched the service of locking international/domestic cards via text message. Here are the details:

Applicable cards: BIDV international/domestic cards.

Conditions for application:

  • The card is in active status: ACTV status (for domestic cards) or Blank (for international cards).
  • The messaging phone number is the phone number registered for BSMS service and 100 – All message services.
  • Identity document information (ID card/CCCD/Passport) has been registered with BIDV.

Text message syntax:

Lock 1 domestic card/international card: KHOA_[6 first digits]_[4 last digits]_[ID number] send to 8149

Lock all domestic cards: KHOA_[ID number] send to 8149

  • KHOA: Is BIDV’s text message card lock function identification code.
  • [6 first digits]_[4 last digits]: Are the first 6 digits and the last 4 digits of the BIDV card number to be locked.
  • [ID number]: Is the identity document number such as ID card/CCCD/Passport that the customer has registered with BIDV. For Passport number, you will enter both the letter and the number. Example: B123456.
  • The “_” sign: Is a space (space) in the message.
Frequently asked questions

There are two types of card locks: temporary and permanent. A temporary lock is effective for a certain period, while a permanent lock renders the card unusable.

A permanently locked card cannot be unlocked or reused, and all transactions through the card will be impossible. Any remaining funds on the card will be inaccessible. Therefore, it is important to withdraw all money from the card before opting for a permanent lock.

Even when your BIDV card is temporarily locked, you can still transfer and receive money, as well as withdraw funds using the BIDV SmartBanking application.

If you do not return the card provided by the bank after locking or canceling it, you will be charged a lost card fee.

For cards locked due to incorrect PIN entry, you must visit a BIDV branch or transaction office with your ID for assistance. Alternatively, for cards temporarily locked by the cardholder, they can be unlocked online using the BIDV SmartBanking application or Internet Banking.

  1. Using the BIDV SmartBanking application (a mobile banking app exclusive to BIDV customers)
  2. Calling the BIDV hotline at 1900 9247 or 024 22200 588
  3. Sending a text message with the specified syntax to 8149 (available since March 15, 2021)