Technology

Unveiling the Ultimate Guide to Permanent VNPAY Account Deletion: Essential Considerations

Wondering how to delete your VNPAY account once you no longer require its e-wallet services? Our comprehensive guide will walk you through the step-by-step process, highlighting key considerations along the way.

Administrator

30 April, 2024

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Currently, there are many popular e-wallet apps that allow for quick and convenient online and bill payments, including VNPAY. However, there may be times when users want to delete their VNPAY account. So if that’s you, do you already know how to delete your VNPAY account? Let’s find out right now.

When is it necessary to delete your VNPAY account?

As many people know, VNPAY is an e-wallet app used by many customers and businesses due to its convenience and many attractive payment features. It allows users to pay when shopping online, scan QR codes to pay at the counter without using cash, pay monthly bills and many more. You can see VNPAY QR codes everywhere, such as in stores, supermarkets, cinemas, etc.

However, there will be those who want to delete their VNPAY account for the following reasons:

No longer need to use the VNPAY e-wallet for payments and transactions.
Changed to a new phone number and no longer using the one registered with the VNPAY account.
You suspect that your VNPAY account personal information has been stolen or there are unusual transactions that you did not make.

In these cases, deleting your VNPAY account is the safest solution to increase security, protect your assets, and avoid unwanted losses.

Some notes when deleting VNPAY account

If you have decided to delete your VNPAY account, you need to be aware of the following:

Before deleting your VNPAY account, you should use up all the remaining money in your wallet to make transactions or withdraw to a linked bank account.
Check and make sure that all previous transactions are completed, no transactions are being processed or failed. Because once you delete your VNPAY account, you will not be able to check it.
You should delete all your personal information, payment information as well as your contact information from your VNPAY account.
Locking your VNPAY wallet is not the same as deleting your VNPAY account because after locking your wallet, you can still request to reopen it to continue using it if needed.
If you do not intend to delete your VNPAY account permanently, choose to temporarily lock your account. After that, you just need to contact VNPAY’s customer service department to unlock it in case you want to continue using it. To temporarily lock your account, compose an SMS message with the following syntax: VI KHOA [ID number] send to 8149 (1,500 VND/message).

Example: VI KHOA 011225478 and send to 8149 (011225478 is the ID number registered with your VNPAY wallet).

Conditions for deleting VNPAY account

To be able to delete your VNPAY account, you need to meet the following conditions:

You must be the owner of the VNPAY account that you want to delete and have the full right to decide whether to delete the account.
You must use up all the current balance in your wallet or withdraw all to a linked bank account.
You must unlink your VNPAY wallet from all bank accounts, payment cards or other applications.
Make sure that there are no pending or disputed transactions on your wallet.

If you do not meet all of the above conditions, you will not be able to delete your VNPAY account.

How to unlink VNPAY wallet from bank account

Unlinking your VNPAY wallet from your bank account is a very important step that everyone must do in order to delete their VNPAY account. Here are the steps to unlink:

Step 1: First, you will open the VNPAY app on your phone and log in to your VNPAY wallet. Next, on the main screen, click on your avatar in the top left corner of the screen and select Linked bank.

Step 2: Next, select the bank accounts or cards that are linked to your VNPAY wallet and click Unlink.

Step 3: At this point, the system will send a notification asking you to confirm your request to unlink the bank account from your VNPAY e-wallet. You will choose Confirm to continue.

Thus, unlinking your bank account from your VNPAY e-wallet has been successful in just 3 simple steps.

Guide to 2 ways to delete VNPAY account

After you have unlinked your VNPAY wallet from your bank account, you can apply one of the following 2 ways to permanently delete your VNPAY account:

Delete VNPAY wallet account via VNPAY hotline

This is a simple method that anyone can apply, but it will cost a call fee so you need to be aware of that.

Step 1: Pick up the phone and contact the VNPAY hotline at hotline 1900 5555 77 and press CALL/OK.

Step 2: When you get to the operator, please provide the required information.

Step 3: After confirming that the information is correct and accurate, the VNPAY operator will help you delete your VNPAY account.

Next, try accessing the VNPAY e-wallet app and logging in to see if you can still get in. If you cannot log in, it means that your account has been deleted.

Delete VNPAY wallet account by filling out a form

The second way to help you delete your VNPAY account is to fill out the form on VNPAY’s website.

Step 1: Open a web browser on your phone or computer and then visit VNPAY’s website at this address. On the homepage interface, select the Contact menu at the top.

Step 2: Next, you will fill in the information on the form, including: Company, Representative, Email, Phone number and Content then click the buttonSend message.

Frequently asked questions

Deleting a VNPay account is a serious decision as it involves the permanent removal of personal information, transaction history, and access to the convenient payment services provided by the e-wallet. Once the account is deleted, it cannot be recovered, and all associated data will be lost.

It is crucial to ensure that you have no pending transactions or funds in your VNPay wallet. Withdraw all your money to avoid any financial losses. Also, be aware that deleting your account will result in the loss of any loyalty points, rewards, or benefits associated with it. Additionally, consider whether you have any ongoing promotions or discounts linked to your VNPay account that you may want to utilize before deletion.

Firstly, review and understand VNPay’s terms and conditions regarding account deletion, which can be found on their website. Then, ensure you have access to the registered phone number and email associated with your account. You will need these to verify your identity during the deletion process. Finally, contact VNPay’s customer support to initiate the deletion process and provide any additional information they may require.

If you wish to take a break from using VNPay without permanently deleting your account, you can consider deactivating your account temporarily. This option allows you to reactivate your account in the future if needed. Alternatively, you can simply uninstall the VNPay app from your device if you no longer wish to use it actively.

In case you face any difficulties or have specific queries regarding the account deletion process, it is recommended to reach out to VNPay’s customer support team directly. They can provide personalized assistance and ensure that your concerns are addressed appropriately.