What is the Vietnam Social Insurance hotline number? How to look up the Vietnam Social Insurance hotline number?

The Social Insurance Call Center is the go-to support center where you can reach out to for guidance on various types of social insurance, health insurance, and unemployment insurance. So, what is the phone number for the Social Insurance Call Center? And what are its operating hours? Find the answers below.

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The majority of Vietnamese citizens participate in one or more appropriate types of insurance. During the use of insurance, if there are any issues that are not understood and need clarification, you can contact the social insurance hotline for further advice.

Social Insurance Hotline of the Vietnam Social Insurance

What is the number of the social insurance hotline?

The Vietnam Social Insurance hotline system was officially put into operation in August 2017. The purpose of this hotline is to support, clarify questions from citizens as well as related organizations regarding issues related to the payment and enjoyment of social insurance, health insurance.

What is the number of the social insurance hotline of Vietnam Social Insurance? How to look up the Vietnam Social Insurance hotline? (Figure 1)

The Vietnam Social Insurance hotline is 1900 9068. Calls to this hotline are charged at 1,000 VND/minute.

This is the only nationwide customer care hotline of the Vietnam Social Insurance with support branches according to needs as follows:

  • Branch 1: Support for social insurance and health insurance policies and regimes.
  • Branch 2: Healthcare insurance authentication portal.
  • Branch 3: E-transaction portal.
  • Branch 4: Support for installation and use of the VssID app.
  • Branch 8: Support for password reset of VssID account.

What is the number of the social insurance hotline of Vietnam Social Insurance? How to look up the Vietnam Social Insurance hotline? (Figure 2)

The social insurance hotline system operates smoothly for most of the operating time. However, at certain times, the 1900 9068 hotline system may encounter connection issues. In this case, you can call phone number 024 3789 9999 during office hours for support.

Working hours of the social insurance hotline

The social insurance agencies are public career units under the management of competent state agencies. Therefore, the working hours of the social insurance hotline will comply with business hours as follows:

What is the number of the social insurance hotline of Vietnam Social Insurance? How to look up the Vietnam Social Insurance hotline? (Figure 3)

  • Working from Monday to Friday (excluding holidays): Morning session from 7:30 am – 11:30 am; Afternoon session from 1:00 pm – 5:30 pm.
  • Working on Saturday morning (7:30 am – 11:30 am), no afternoon session.
  • Sunday: No working hours.

Therefore, if you have a problem that needs to contact the social insurance hotline, please note the working hours to avoid contacting outside office hours and not being supported.

How to look up the social insurance hotline?

Looking up the Vietnam Social Insurance hotlines of provinces and cities

In addition to the national hotline of the Vietnam Social Insurance above, each province and city will have its own support phone numbers. This is to minimize network congestion due to too many calls to the 1900 9068 hotline at the same time.

To look up the hotline numbers of social insurance in provinces and cities, you can follow these instructions:

Step 1: Open a web browser on your phone or computer and enter this address to access the Vietnam Social Insurance e-portal.

Step 2: On the Home page of the website, choose the Introduction > Contact information section.

What is the number of the social insurance hotline of Vietnam Social Insurance? How to look up the Vietnam Social Insurance hotline? (Figure 4)

Step 3: Look for the social insurance agency where you are making contributions and the corresponding contact phone number.

Looking up district-level, town-level, and city-level social insurance hotlines within provinces

In addition, districts, towns, and cities within a province also have their own hotlines. Here are the steps to look them up:

Step 1: Open a web browser on your phone, laptop, computer, etc. and access this address, then select the provincial Vietnam Social Insurance.

What is the number of the social insurance hotline of Vietnam Social Insurance? How to look up the Vietnam Social Insurance hotline? (Figure 5)

Immediately, the website will automatically redirect you to the Vietnam Social Insurance e-portal of the province you selected.

Step 2: At the Home page > Select Introduction > Select district-level/town-level/city-level Vietnam Social Insurance.

What is the number of the social insurance hotline of Vietnam Social Insurance? How to look up the Vietnam Social Insurance hotline? (Figure 6)

Step 3: Next, choose the district-level/town-level/city-level Vietnam Social Insurance where you are making contributions to look up the information.

What is the number of the social insurance hotline of Vietnam Social Insurance? How to look up the Vietnam Social Insurance hotline? (Figure 7)

With this lookup method, people will quickly find the contact phone number of social insurance support in the locality to promptly resolve their concerns.

Conclusion

The above is all the information about social insurance hotlines as well as how to look up contact phone numbers of social insurance agencies at the provincial, city, and lower levels. Hopefully, this information will help you find a quick contact channel to address your questions regarding the types of social insurance you are using.

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